If we upgrade our AutoSend plan mid-month, does AutoSend prorate the remaining days of the current plan? Also, what happens to extra email add-on credits we purchased previously when upgrading?
Understanding AutoSend billing model helps avoid unexpected invoice surprises during plan changes.
How Plan Upgrades Work:
- Non-Prorated Instant Renewal: AutoSend does not use prorated billing for plan upgrades. When you upgrade your plan, a new subscription cycle begins immediately on that day (Today), and your next billing renewal date will be exactly 1 month from the upgrade date.
- Add-on Email Credits: Extra email credits purchased separately are treated as add-on balance. These credits carry forward across plan upgrades and never expire prematurely when changing base tiers.
Summary Table:
| Action | Billing Behavior | Billing Date Reset |
|---|---|---|
| Base Plan Upgrade | Immediate fresh 1-month charge (no prorating) | Resets to exact 1 month from today |
| Add-on Credit Purchase | One-time charge for extra credits | Unchanged (credits carry forward) |