AutoSend Inbound Email Routing: Parsing incoming emails to structured JSON webhooks

Webhooks & Events
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How does AutoSend’s Inbound Email parsing work, and what DNS MX records are required to forward incoming user replies directly to our API endpoint?

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AutoSend Inbound Email Parsing & Webhook Architecture

AutoSend allows receiving and parsing emails sent to your domain, converting raw MIME messages into clean structured JSON payloads delivered to your HTTP endpoint.

Step 1: Configure DNS MX Records

Add an MX record pointing your inbound subdomain (e.g. reply.yourdomain.com) to AutoSend:

Type: MX
Host: reply.yourdomain.com
Priority: 10
Value: inbound.autosend.com

Step 2: Set Inbound Route in Dashboard

In your AutoSend Project Settings, specify your receiving webhook URL (e.g., https://api.yourdomain.com/webhooks/inbound-email).

Step 3: Parse Payload in Endpoint

// Next.js Route Handler / Express
export async function POST(req: Request) {
  const payload = await req.json();

  const { from, to, subject, text, html, attachments } = payload;
  console.log(`Received incoming reply from ${from} to ${to}: ${subject}`);

  // Process support ticket or AI agent response
  return new Response(JSON.stringify({ status: "received" }), { status: 200 });
}

Relevant Documentation